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Title
Text copied to clipboard!Head of Technical Operations PH
Description
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We are looking for a highly experienced and strategic Head of Technical Operations Philippines to lead and oversee all technical functions and infrastructure within our organization in the Philippines. This role is critical in ensuring the seamless operation of our technical systems, aligning technology initiatives with business goals, and driving innovation and efficiency across all departments.
The ideal candidate will have a strong background in IT operations, systems architecture, and team leadership. They will be responsible for managing a team of engineers, IT professionals, and technical support staff, ensuring that all systems are secure, scalable, and aligned with the company’s long-term objectives. This role requires excellent communication skills, a deep understanding of technical infrastructure, and the ability to work cross-functionally with other departments such as product, finance, and customer service.
Key responsibilities include overseeing the deployment and maintenance of IT systems, ensuring compliance with security standards, managing vendor relationships, and implementing best practices for system performance and reliability. The Head of Technical Operations will also play a key role in disaster recovery planning, capacity planning, and budgeting for technical resources.
This position offers the opportunity to shape the technical direction of a growing organization and make a significant impact on its success in the Philippines. The successful candidate will be a proactive problem-solver, a strong leader, and a strategic thinker who can balance day-to-day operational needs with long-term planning and innovation.
Responsibilities
Text copied to clipboard!- Lead and manage all technical operations in the Philippines.
- Develop and implement technical strategies aligned with business goals.
- Oversee IT infrastructure, systems, and network operations.
- Ensure system security, data integrity, and compliance with regulations.
- Manage and mentor technical teams and support staff.
- Coordinate with cross-functional teams to support business initiatives.
- Monitor system performance and implement improvements.
- Manage vendor relationships and negotiate service contracts.
- Develop and manage technical budgets and resource planning.
- Lead disaster recovery and business continuity planning.
- Ensure timely resolution of technical issues and incidents.
- Drive innovation and continuous improvement in technical operations.
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Engineering, or related field.
- 10+ years of experience in IT or technical operations.
- 5+ years in a leadership or management role.
- Strong knowledge of IT infrastructure, systems architecture, and security.
- Experience with cloud platforms and enterprise systems.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Experience with budgeting and resource planning.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with compliance standards and best practices.
- Proven track record of successful project delivery.
Potential interview questions
Text copied to clipboard!- What experience do you have managing technical operations?
- How have you aligned technical strategies with business goals?
- Describe a time you led a major IT infrastructure project.
- How do you ensure system security and compliance?
- What is your approach to managing technical teams?
- How do you handle vendor negotiations and relationships?
- Describe your experience with cloud technologies.
- How do you manage technical budgets and resources?
- What tools do you use for monitoring system performance?
- How do you plan for disaster recovery and business continuity?
- What challenges have you faced in technical leadership roles?
- How do you stay updated with emerging technologies?
